Oil Marketing Companies under the guidance of Ministry of Petroleum & Natural Gas prepared a plan, outlining various new initiatives to be rolled out in next five years. The schemes included in the plan focuses on
Increase in penetration of LPG to all remote and uncovered parts of the country with a view to achieve 75% coverage of the population from the present 50%. This is envisaged through Rajiv Gandhi Gramin LPG Vitaran, a small format LPG distributorship and community kitchens
Better affordability of LPG connection for customers by providing access subsidization towards security deposit of cylinder and regulator.
Enhancing customer service through
Services such as SMS/IVRS booking, Toll Free Feedback System, Preferred Time Delivery and Portability of connections
Products such as Multifunction Pressure Regulators, and High Fuel efficient Gas Stoves.
Control diversion with the help of Anti Pilfer Device.
Click below links to know more
SMS/IVRS Booking : Book Anytime
IndianOil launches the newly enhanced Automated Unified System (AUS) of refill booking for the Indane customers of Major cities from 5th March 2011 onwards. This multimodal system, designed to make refill booking faster, simpler and more efficient, enables you to book your refills round the clock through SMS and IVRS supported dialing to xxxxxxxxxx
The IVRS/SMS numbers applicable for each state are below. Check for your city :
IVR system has option for three language 1)Local Langauge, 2)English, 3) Hindi. You can choose your option by pressing 1 , 2 or 3.
How the system Identify the Distributor ?
After selecting the language option , System will ask the Customer to enter the telephone no of Distributor with STD code. For example if land line number of the Distributor is 24334466 then dial 03324334466 for Kolkata or 04424334466 for Chennai.
How the system Identify the customer ?
Once Distributor is identified correctly ( if not identified IVR system will give message accordingly ) then System will prompt to customer to enter the Consumer number. Customer should dial the numeric part of the customer number ( eg. If the customer number is 12345, then dial 12345 and if customer number is A12345, then also dial 12345 ). If you are not aware of correct Consumer Number please refer your Last Refill Cash Memo or Contact Distributor.I VR system will prompt the user regarding the prefix or suffix alphabets and take the input accordingly. ( eg if there are customer numbers 12345, A12345 and B12345 with the same Distribtuor, then the system will prompt the customer to dial 1 for 12345, dial 2 for A12345 and dial 3 for B12345 ).
How to book Refill ?
After Distributor and Customer number are identified properly, then the system will ask for the option of refill booking and for other services. Pl note the options Press 1 for Refill booking, Press 2 for Complaint, Press 3 for Enquiry of last booking . Once option for refill booking is given refill booking will be taken and booking reference number will be prompted and SMS will be sent to your mobile number.
SMS/IVRS Booking : Book Anytime
How to register personal mobile number by SMS ?
If you are using the SMS facility for the first time, then SMS IOC < STD Code + Distributor's Tel. Number > < Consumer Number > to xxxxxxxxxx.For example, in case the distributor's telephone number is 26024289 and consumer number is QX00827C, SMS shall be send as follow : IOC 1126024289 QX00827C. For subsequent bookings, send SMS IOC to xxxxxxxxxx.Once a customer registers his / her mobile number, subsequent refill bookings can be made by sending an SMS < IOC > to the same mobile number where booking is made .
SMS/IVRS Booking : Book Anytime
How to Register my phone number as personal number?
Once booking is completed, system will ask for the option of registering the caller number as personal number. You have to press 1 for registering the Mobile Number / Telephone Number .
If confirmed, then the mobile / land line number will be registered as the customers personal number .
What is the Advantages of registering phone number ?
If you register your phone number as your personal number, then from next time onwards steps 1 to 5 are not necessary and as and when a call comes from this number, customer will be identified by the system. Moreover, SMS will be sent to the registered number ( provided registered number is mobile number ) once booking is made, after cash memo is printed and refill delivery is made. SMS will come if the booking is cancelled for any reason. SMS will be sent even if the refill booking is made from any other phone number or any other mode also.
How Many phone number can be registered with one consumer number ?
You can register three Telephone numbers(mobile and landline) with one consumer number. However SMS will be sent to your first Registered Mobile Number.
SMS/IVRS Booking : Book Anytime
Deregistration/Change of Number
How to Change my registered Phone number ?
Pl dial the IVRS number from your registered Number and it will give you following option.
1) Refill Booking , 2) Complaint , 3) Enquiry of Last Refill Booking , 4) Change of Personal registration number.
Please select Option 4 , and then System will ask you to press 1 to cancel your Personal registered Number.
How many consumer nos refills can be booked with one Mobile / landline number ?
If you have registered your Mobile/Landline number then you can book refills for only one Consumer number. If you have not registered your Mobile Number / Landline number and book two consecutive refills to one consumer number then the system will auto register your Mobile /Landline Number. If you are using your mobile/landline number and do not want to register then you can book three consumers refills by booking them alternatively.
What will happen if I have lost my mobile or changed my mobile number ?
Please visit your Distributor and inform him about the same with an application. They will forward the same to IOC and will cancel the Registration of your mobile number.
However with your new mobile you will be able to book and register the same.
Anti Theft Device
The huge price difference between the price of Domestic LPG vis-à-vis commercial/ Auto LPG is leading to Pilferage of LPG form domestic LPG Cylinders. It is also seen that the domestic cylinder is used with Industrial Burners by using a spring loaded fitting /or which allows unrestricted flow of LPG vapour for Commercial burners or even for use in Automobiles.
Oil Industry has been looking for a device which can be installed on domestic cylinders so that the pilferage of LPG from domestic cylinders can be prevented. The device restricts the flow of LPG so that it becomes unviable to use domestic cylinders for commercial burners/ Auto LPG.
A tender was called for the device and the same is under final stage of approval for placement of order. The device will be tested in one market and based on the pilot performance will be rolled out ac ross the country.
RGGLVY( Rajiv Gandhi Gramin LPG Vitaran Yojana)
Regular distributorship requires certain minimum infrastructure and operating requirements to viably operate in a location. In areas/villages having less population such distributorships may not be viable. In order to help the customers in such underserved areas a new format LPG distributorship, namely, Rajiv Gandhi Gramin LPG Vitaran (RGGLV) was launched on 16th Oct, 2009.In the first phase, IOC advertised for 576 locations in eight states for appointing RGGLV.
The second phase of RGGLV in 6 states for 951 locations have been advertised in March, 2010. Third phase of 62 locations in the North Eastern states have also been advertised.
How Is RGGLV different from a regular Distributorship?
Locations are RGGLV are identified broadly on the basis of a potential average monthly sale of 600 LPG cylinders ( 14.2 kg) and 1200 customers
RGGLV godown and showroom should be located close together with the godown having having capacity to store about 300 cylinders .
Godown estimate size is about : 5m x 6m in a vacant plot of size 20m x 24m
Showroom Size approx : 2.6 m x 3 m near the godown
RGGLV doesn’t deliver cylinders to consumers’s residence
LPG will be sold to the consumers at the prescribed retail selling price
Toll Free Complaint
In order to have a more convenient, easy and effective way to enable the customer to air their complaints and follow up on such complaints, IOC has started the service of using unique toll free numbers for the complaint registration through call centers from 2nd October 2008. Across the country IOC has a unique number 18002333555, easy for the customers to remember .
In order to make the service more customer friendly a short code helpline for lodging complains is now available pan India. The common number for all LPG , Petrol and Kerosene customers of IOC is 155233 (only 6 digits in place of 11 digits). The charges towards the call will be borne by the IOC. Through this single common number any customer can query or register complaints in the call centers being operated by all three oil companies.
The call centers are operated region wise to facilitate the customers to lodge complaints in local language. Customers are given a registration number and those wish to know about the status of the complaints can call up the call centers in the same toll free numbers.
The complaint lodging is in a manual mode for 8am to 8 pm and an IVRS mode during 8pm to 8 am.
Multi Function Regulator
A multi functional Domestic Pressure Regulator (DPR) of 25.6 mm size has been developed and has been tested by an International Certifying agency M/s TUV in line with the requirements of IS: 9798. In addition to the features of IS 9798 the DPR also has following additional safety features:
100 % Excess Flow Shut off Feature: This feature is useful for preventing LPG leak in case of failure of connecting tube. The excess flow valve is designed to completely shut off flow of LPG in case of tube failure.
Child lock Mechanism: A child lock feature has been provided on the DPR, which restricts the knob movement towards ON position.
Leak Detection Mechanism: It is possible to detect leak in the tube by using this DPR.
Low Level Indicator: The DPR has an analog display and an alarm system also which helps the housewife to determine the quantity of LPG in a cylinder.
CCOE has given in principle approval and no objection to the use of above DPR on trial basis.
The multifunctional DPR is coming in two models – (a) MFR with analog display and (b) MFR with Electronic display.
IOCL is planning to launch MFR in selected distributors of Mumbai, Pune, Bengaluru, Hyderabad and Delhi.
Type of MFR
Security Deposit (in Rs)
For a family to avail LPG as a cooking fuel, they need to have at least one LPG cylinder, Regulator, Hot plate and Suraksha Hose.
The Below Poverty Line population in the country may not be able to afford the cost of these paraphernalia to become a LPG consumer.
Though Oil Marketing Companies have plans to subsidize initial security deposit of LPG cylinder and regulator, the low income customers may not be able to afford LPG refills.
In order to fulfill their cooking needs by sharing the infrastructure of a common kitchen, a new scheme of community kitchens have been developed. Such kitchens will be established and operated under the supervision of Panchayat of the village. In these kitchens, the customers will be allowed to cook their food on nominal charges. IOC will provide stoves, cylinders, regulators etc. for such kitchens if Panchayat or Hospitals provide the covered space and supervision of the day to day activities.
In case you need such kitchen in your village/nearby Government hospitals please contact your nearest Area Manager of IOC.
Below Poverty Line (BPL) LPG connections
A scheme for providing one time grant to BPL families in the rural areas for release of new LPG connection under Rajiv Gandhi Gramin LPG Vitarak Yojana (RGGLVY) has been formulated. As per the scheme the security deposit for the cylinder (Rs.1250/-) and Pressure Regulator (Rs.150/-) will be paid from the fund created for the purpose. CSR fund of the Oil Companies (ONGC, OIL, GAIL, IOCL, BPCL and HPCL) will be utilised for the above scheme.
The scheme is proposed to be implemented for BPL households situated within the marketing area of RGGLVs. The BPL status of the household will have to be authenticated by the concerned State authorities. It is envisage to release 250 connections per operational RGGLV. The prospective customer has to bear the cost of other accessories, related charges and the cost of gas.
Additionally some of the States like Tamil Nadu, Andhra Pradesh etc are having State sponsored scheme for releasing new connections to BPL families.