SMS/IVRS Booking

SMS/IVRS Booking : Book Anytime

IndianOil launches the newly enhanced Automated Unified System (AUS) of refill booking for the Indane customers of Major cities from 5th March 2011 onwards. This multimodal system, designed to make refill booking faster, simpler and more efficient, enables you to book your refills round the clock through SMS and IVRS supported dialing to xxxxxxxxxx

IVRS.

While using the system for the first time dial xxxxxxxxxx from your landline / mobile and proceed with the following steps as guided by voice response.

Select the language options ---> enter the phone number of you distributor with STD code ---> enter your consumer number ---> select from the options for booking refill ---> the system would provide you the reference for refill booking besides prompting you for registering your phone number.

For future booking, registered users can dial xxxxxxxxxx from the registered phone number and select an option through the interactive mode for a) refill booking or b) registering complaint or c) for status of the previous booking. If refill booking is opted for, the system would respond with the reference number for refill booking.

SMS

Process for Delhi:-

If you are using the SMS facility for the first time, then SMS IOC < STD Code + Distributor's Tel. Number > < Consumer Number > to xxxxxxxxxx.For example, in case the distributor's telephone number is 26024289 and consumer number is QX00827C, SMS shall be send as follow : IOC 1126024289 QX00827C. For subsequent bookings, send SMS IOC to xxxxxxxxxx.

Process for rest of the Country:-

To use the SMS booking facility kindly register your mobile number through IVR System . Once the registration is just done , simply book a cylinder by typing IOC to xxxxxxxxxx.

The IVRS/SMS numbers applicable for each state are below. Check for your city :
State City IVRS Number
Andhra Pradesh
Chittoor
Hyderabad
Tirupathi
Vijayawada
Vizag
9848824365
9848824365
9848824365
9848824365
9848824365
Bihar
Patna
9708024365
Delhi
Delhi
9911554411
Gujarat
Ahmedabad
BORSAD
PETLAD
Rajkot
Rajpipla
Surat
Umreth
9624365365
NA
NA
9624365365
na
9624365365
N A
Haryana
Faridabad
9911554411
Jharkhand
Chaibasa
Chatra
Ranchi
9708024365
9708024365
9708024365
Karnataka
Bengaluru
8970024365
Kerala
Kochi
9961824365
Madhya Pradesh
Bhopal
Indore
Jabalpur
Nigari
Padariya
9669124365
9669124365
9669124365
Nil
Nil
Maharashtra
Click here
9223101260
Orissa
BHUBANESWAR
CUTTACK
9090824365
9090824365
Punjab
Ludhiana
9781324365
Rajasthan
Jaipur
Jodhpur
9785224365
9785224365
Tamil Nadu
Chennai
Coimbatore
Kallanai
NAGAMALAI PUDUKOTTAI
8124024365
8124024365
8124024365
8124024365
UNION TERRITORY
Chandigarh
9781324365
Uttar Pradesh
Agra
AHERIPUR
Allahabad
Ghaziabad
Lucknow
Noida
8726024365
16G91
8726024365
9911554411
8726024365
9911554411
West Bengal
Hooghly
Howrah
kolkata
Siliguri
9088324365
9088324365
9088324365
9088324365
www.indane.co.in Online Booking also available. For booking click here.

Indane customers can also walk into the distributor's premises and book a refill through the Fixed Wireless Phone.

Please note that your current modes of refill booking through TOMOGAS/SMS/USSD are now invalid and have been replaced with the above system with effect from midnight of 10th Feb.2011. In view of this new refill bookings are to be essentially made only through the system explained above.

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