Another milestone towards customer safety under the Digital India Initiative
Drawing inspiration from the Digital India Initiative, the three Public Sector Oil Marketing Companies (OMCs) – viz. IndianOil, HPC & BPC have launched ‘1906’ - round-the-clock LPG Emergency Helpline for all LPG leakage complaints. This is an initiative aimed at enhanced customer safety and convenience.
The number – ‘1906’ is a call-centre based service, available pan-India to all LPG customers of the 3 public sector Oil Marketing Companies.
Why this initiative?
- Though Emergency Service Cells were operating in all major towns with unique numbers for each distributor/state / Oil Company, the need for a short code, easy to remember common number for all customers pan-India was perceived. The new age consumer looks for a hassle-free experience in all walks of life. This initiative has been undertaken to ensure timely reporting of leakage complaints so as to prevent them from becoming disasters.
- A milestone on the road to customer delight and safety
The Centralized Emergency service cell is operational through a call centre at Noida, with 24×7 operations, in 2 shifts of 12 hours each, to attend all emergency calls.
The ESC shall be functional in nine vernacular languages – Marathi; Gujarati; Bengali; Oriya; Assamese; Tamil; Telugu; Kannada; and Malayalam- apart from Hindi and English, to ensure that the callers are comfortable in registering their grievances.
Call center is also having the setup for outbound calls for contacting the mechanics/ distributor & oil company officials.